Frequently Asked Questions About Pet Transport
Here you will find answers to frequently asked questions about our pet transport services, prices, payment options, how the journey works, and transports within Germany and throughout Europe.
General Questions About Pet Transport
Answers to general questions about our pet transport services, the types of animals we transport and the areas we cover.
Which animals do you transport?
We provide transport for dogs, cats and a wide range of small animals. Any special requirements can be discussed with us individually before the journey.
Where do you provide pet transport?
We provide pet transport over medium and long distances within Germany as well as cross-border journeys to numerous destinations throughout Europe.
How is the pet transport carried out?
Our pet transports are individually planned direct journeys without shared transport or unnecessary transfers on the way to the destination.
What information do you need for a transport request?
For a transport request, we need the pickup location, destination, requested date, type of animal and important information about the animal's size, age and any special requirements.
Is short-notice pet transport possible?
Depending on availability and route planning, short-notice pet transport may also be possible. We recommend booking as early as possible.
Can I have several animals transported?
Yes, it is generally possible to transport several animals. When making your request, please provide the type and number of animals as well as any important information about them.
Prices & Payment
Answers to frequently asked questions about the cost of pet transport, our payment options and billing.
Transparent and Simple Pricing
The cost of pet transport is based on the distance travelled, the type of animal and the individual requirements of the particular transport.
Our prices are calculated transparently. Before booking, you can view our current rates per kilometre and available payment options.
View Prices & CostsHow are the costs calculated?
The cost is based on the distance travelled, the type of animal and the individual requirements of the transport.
Which payment methods are available?
Payment can be made in cash, by card, in advance or by partial payment. Existing customers may also pay by invoice by prior arrangement.
Are there additional costs for international journeys?
For international pet transport and journeys to or from another country, an additional international surcharge of €100 per booking applies.
Will I receive an invoice?
Yes, you will receive a proper invoice for the completed pet transport.
When does the transport need to be paid for?
Depending on the agreed payment method, the amount can be paid at pickup, upon arrival, in advance or split into partial payments.
Booking & Transport Process
From your initial enquiry to the handover at the destination – this is how the planning and completion of your pet transport works.
Request Transport
Provide us with the pickup location, destination, requested date, type of animal and any important information about your pet.
We Review Your Request
We review your route, requested date and the individual requirements of the transport.
Book Your Transport
Once all details have been agreed, you will receive your booking confirmation with all important information about the planned transport.
Pickup & Journey
Your pet will be collected at the agreed time and transported reliably to the agreed destination.
Personal Handover
At the destination, your pet will be personally handed over to the person agreed in advance.
Documents & Requirements for Pet Transport
The documents and requirements needed for pet transport depend on the type of animal, the planned route and the destination country. For cross-border transport in particular, the applicable regulations must be taken into account.
Transport Within Germany
The required documents and conditions depend on the type of animal, its age and the individual circumstances of the planned transport.
EU Pet Passport
For cross-border transport of dogs and cats, a valid EU Pet Passport may be required.
Microchip Identification
For certain cross-border transports, the animal must be clearly identified by means of a microchip.
Valid Rabies Vaccination
For transport across national borders, a valid and properly documented rabies vaccination may be required.
Puppies & Young Animals
Special entry, vaccination and transport regulations may apply to puppies and other young animals due to their age.
Destination Country Regulations
For international pet transport, the applicable entry and documentation requirements of the destination country must also be observed.
Still Have Questions About Your Pet Transport?
Couldn't find the answer you were looking for or would you like to arrange pet transport? Calculate your transport price or send us your enquiry directly via WhatsApp or email.